Privacy Policy

Effective Date: 06/01/2024

River Valley Weight Loss (“us”, “we”, or “our”) operates the website https://rivervalleyweightloss.com/ (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

1. Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, phone number, payment information, age, sex, home address, weight, health family history, and other health-related information (“Personal Information”).

We collect this information through forms on our website to understand our patients better and to provide a more catered and personalized service.

2. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our service
To monitor the usage of our service
To detect, prevent, and address technical issues

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except to trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. The trusted third parties we use include:

Keap CRM: For customer relationship management.
RingCentral: For communication services.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

4. Security of Your Information

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You have the right to request copies of your personal data.
Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: You have the right to request that we erase your personal data, under certain conditions.
Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

6. Compliance with Laws

Our business is located in Eau Claire, WI, USA. We comply with applicable privacy laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA).

7. SMS Policy

By providing your phone number and opting in to receive SMS communications from us, you consent to receive text messages from River Valley Weight Loss regarding our services. We do not sell, trade, or otherwise transfer your phone number or SMS opt-in information to outside parties for the purpose of SMS marketing. You can opt out of receiving SMS messages from us at any time by following the instructions provided in the messages.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@rivervalleyweightloss.com

River Valley Weight Loss

Address: 4330 Golf Terrace, Suite 217, Eau Claire, WI 54701

Email: contact@rivervalleyweightloss.com

Phone: 715-514-0550